Thursday 26 May 2022

Understanding the basics of CCMS and Adobe Experience Manager Guides

 There are cases where we might need to manage content beyond the capability of a CMS Solution. Component Content Management System (CCMS) lets you manage content at a component level by providing capability of managing content at granular levels. Here content is created in the form of components.

What is a component in CCMS?
A component is a piece of structured & self-contained content. It can contain a single word, a series of paragraphs, an image, table, or a video. The components are written in a modular manner without any style dependency. Component manages the relationships and associations and tracks all its usage and status.

Metadata is the one piece which makes a component more efficient. Components also enhances the way of content publishing to multi channels effortlessly.

What are some of the common use cases of a CCMS?

Some of the major usecases of a CCMS are given below,

  • Product/Technical documentation
  • Help & Support Content
  • Datasheets/Data booklet
  • Policies and procedures
  • Long-form marketing content

CMS usually store content as pages or documents. But CCMS manage content as individual paragraphs and words.
CCMS helps distribution of granular content by enabling re-use of the content instead of re-writing or copy/paste.
It helps multi-channel publish to any output or system while providing content analytics with a built in security.
Translation capabilities are one of the major feature in any CCMS.

An example implementation could be a chatbot picking up exact content from a CCMS and providing relevant information to user based on his query.

What is DITA w.r.t CCMS?
Majority of the CCMS uses a structured open standard known as DITA (Darwin Information Typing Architecture ). DITA is a set of specification about document types for authoring and organizing topic-oriented information, as well as a set of mechanisms for combining, extending, and constraining document types.

 Other platforms and programs can be easily integrated with a DITA Component Content Management System via REST/API calls.

Adobe's role in CCMS world.

'Adobe Experience Manager Guides'  A CCMS from Adobe, provides a structured content management for experience-driven documentation. Adobe Experience Manager Guides is an end-to-end solution which is scalable, agile and cloud-native with below capabilities.

  • Structured content management - Enables content creation, versioning, translation & reuse, reference management, search and metadata management, Workflow enabled process.
  • Web-based content creation, review and collaboration - Creation & migration of any content to DITA with the out-of-the-box ingestion framework via seamless workflow process
  • Omnichannel content experiences - Seamlessly delivers content to AEM sites, Mobile Apps, CRM, IoT,Chatbots and other forms
  • AI-powered documentation - Smart tagging & smart cropping based on Adobe Sensei for faster content discovery and delivery
  • Native integration with Adobe products - Built in integration with Adobe Creative Cloud and Adobe Experience Cloud
  • Cloud Enabled - Leveraging the Adobe Experience Manager cloud native capability of always current, scalable, secure & global.

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